Trezor Suite Support – Resources and Help
Find comprehensive support resources and information about Trezor Suite to help you make the most of your hardware wallet and cryptocurrency management.
Getting Help with Trezor Suite
Trezor Suite Documentation
The official Trezor Suite knowledge base contains detailed guides for every feature. Visit the Trezor website to access step-by-step tutorials on using Trezor Suite for common tasks.
Trezor Suite Community Support
Join the Trezor community forums where thousands of Trezor Suite users share knowledge and help each other. Community members often provide quick answers to Trezor Suite questions.
Trezor Support Team
For technical issues or questions specific to Trezor Suite, contact the official Trezor support team through their website. Response times vary depending on support volume.
Troubleshooting Trezor Suite Issues
Trezor Suite Won't Connect to Device
If Trezor Suite fails to recognize your device:
- Check your USB cable connection
- Try a different USB port
- Restart Trezor Suite
- Restart your computer
- Update Trezor Suite to the latest version
Trezor Suite Sync Issues
If Trezor Suite isn't syncing with the blockchain:
- Check your internet connection
- Restart Trezor Suite
- Go to Settings in Trezor Suite and clear cache
- Try connecting through Tor in Trezor Suite settings
Forgotten PIN in Trezor Suite
If you forget your Trezor PIN:
- You can reset your device and recover using your recovery phrase
- Set a new PIN during recovery in Trezor Suite
- Your funds remain secure—they'll be restored with your recovery phrase
Transaction Not Appearing in Trezor Suite
If a transaction doesn't appear:
- Wait a few minutes for blockchain confirmation
- Check the transaction address in a blockchain explorer
- Ensure you're looking at the correct account in Trezor Suite
- Restart Trezor Suite if the transaction still doesn't appear
Security and Safety Resources
Protecting Your Recovery Phrase
Your recovery phrase is critical. Trezor Suite cannot recover funds without it. Store it safely:
- Write it on paper
- Store in a physical safe
- Never photograph or scan your recovery phrase
- Never store digitally
Recognizing Trezor Suite Scams
Be aware of these scam tactics:
- Fraudulent websites mimicking Trezor Suite
- Phishing emails claiming to be from Trezor support
- Fake Trezor Suite software
Always download Trezor Suite from the official Trezor website.
Firmware Updates for Trezor Suite
Keep your Trezor device firmware updated through Trezor Suite for the latest security improvements. Trezor Suite alerts you when updates are available.
Advanced Trezor Suite Features Support
Coin Control in Trezor Suite
For advanced users, Trezor Suite's coin control feature allows manual transaction input selection. Visit Trezor documentation for detailed coin control guides.
Tor Routing Through Trezor Suite
Trezor Suite supports Tor connectivity for enhanced privacy. Enable this in Trezor Suite settings. Tor routing masks your IP address when connecting to blockchain networks.
Multi-Signature Wallets in Trezor Suite
Advanced users can set up multi-signature wallets through Trezor Suite. This requires multiple Trezor devices and advanced configuration. Contact Trezor support for multi-signature setup assistance.
Staying Updated with Trezor Suite
Follow Trezor News
Stay informed about Trezor Suite updates, new features, and security announcements by following official Trezor channels.
Join Trezor Communities
Connect with other Trezor Suite users on Reddit communities, Discord servers, and Telegram groups dedicated to Trezor. These communities provide peer support and share Trezor Suite tips.
When to Contact Trezor Support Directly
Reach out to official Trezor support if you experience:
- Hardware malfunction of your Trezor device
- Persistent Trezor Suite connectivity issues
- Questions about Trezor Suite features not covered in documentation
- Security concerns about your Trezor Suite installation
Official Trezor support is available through the Trezor website contact form.